We accept authorized returns within 90 calendar days from the date the product was received by the original recipient.
All authorized returns must be unused and in their original packaging, including all items that were included in the original package. Returns cannot have been disassembled, installed, modified, or damaged due to incorrect installation or user error. FleetandAuto.com will not be held responsible for any of the following expenses due to the use of wrong or defective parts during installation.
If your shipment arrived with a damaged or incorrect item, please repackage the item(s) in the original shipping container and refer to our Return Procedure (below).
Please inspect your package upon receipt. If you receive missing, damaged, or incorrect parts, please call us as soon as possible (1-800-752-1700) so we can assist you in processing a return for replacement or refund. We are not responsible for missing, damaged, or incorrect parts after 90 calendar days for all products, regardless of the party at fault. We are also not responsible for lost or stolen packages and all such claims must be processed through the shipping company.
SOME ITEMS CANNOT BE RETURNED.
The following are NOT RETURNABLE for any reason:
Electrical parts that have been plugged in or unsealed for any reason.
Please call Customer Service at 1-800-752-1700 in order to obtain a Return Merchandise Authorization (RMA) number. An RMA number is required to track and process your return.
You will need to call during normal business hours. (Monday to Friday from 7am to 4pm EST)
You will need your order or PO number. If you do not have your order or PO number, please provide the full name of the original purchaser and date of purchase.
All items for return must be packaged securely. Ensure that all special packaging instructions are followed to ensure that no shipping damage occurs. We will not be responsible for damaged returns resulting from inadequate packaging.
We are not responsible for any return shipping/freight charges unless the return is due to a manufacturer’s defect or a direct result of an error on our part.
Refunds are normally processed within 48 business hours after our warehouse receives your part(s). Once the returned part(s) has/have been inspected and processed, the refund will be credited to the payment method you used to buy the item(s) you ordered. You will receive a "credit approved" e-mail the day your refund is processed. If the purchase was made with a debit or credit card, it may take an additional 1-7 business day(s) for your financial institution to reflect the credit back on your account.
What is a Core Charge?
Whenever you buy an aftermarket part, your purchase price may include a core charge, which is the deposit you pay for the core, or recyclable component of the part. If you return the core of your old part to us, you can get that deposit back.
If your old core is in reusable condition and you wish to return it, please do the following:
1. Call Customer Service at 1-800-752-1700 and ask for an RMA number and instructions on returning your core.
2. Once you have an RMA number, simply mail the core back to the address provided along with a copy of your original receipt within sixty (60) days.
Please note that for core returns, you must use the exact same box in which your replacement part was received. Your core cannot be damaged, but only non-operational or not usable because of failure. Damaged cores will not receive credit. Fluids must be drained. The customer will be responsible for the cost of shipping the core back to FleetandAuto.com. Core charges and taxes may vary, depending on the state in which you purchased the part.
If you have any questions, please contact us and we’ll be happy to help.
Cancellations may be accommodated if the order has not yet been packed or shipped.
We will do our best to accommodate order cancellations, but if for any reason we are unable to do so, you may return the product. See our Return Policy for more details. You may cancel your order at any time prior to receiving our order confirmation. However, once an order has been confirmed, it is immediately processed for shipping. Therefore, no orders can be canceled after receiving our electronic Order Confirmation email. For any further assistance, please contact Customer Service at 1-800-752-1700.